Webinar on Remedyforce: Automate L1, L2 Ticket Resolution

MessageThis Webinar is over
Date May 14, 2015
Time 20:00 IST
Cost Free
Online
IT can harness the power of Automation to align with business goals. Automation helps in optimizing time and costs and minimizing errors. Imagine what your skilled staff can do once they get availability to focus on creating more value for business? 

As IT, you already automate some operations, but how can you automate IT to a whole new level with Remedyforce and AutomationEdge? 

With this session, learn how to automate ‘Resolution’ of your L1 and L2 incidents and further align IT with Business. 

Agenda: 
• How to analyze Remedyforce tickets – to find automation candidates 
o Example of Incidents, Service Requests which can be automated 
o Candidates for partial or full automation 
• How to achieve automation in Remedyforce Environment 
• How Vyom Labs can help you in Automation Initiative 
• Q & A

 


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