Improving the Patient Experience and Outcomes with the Language of Caring

Date	Jun 9, 2015
Time	03:00 PM EDT
Cost	$20.00
Online

Caring and communicating caring are two different things. No doubt, people in health care are caring people who intend to be caring in their work. Yet, these days, job demands and pressures cause people to be so task-oriented, that they don’t always make their caring felt. When employees don’t express their caring, when they don’t make their caring visible, it’s as good as absent from the experience of patients and families.
In this session, you will learn concrete best practices for improving the patient experience by training and coaching staff to communicate with compassion and caring. The results:  Not only more satisfied patients, but also greater adherence to care plans, better patient outcomes, increased patient loyalty, referrals and a positive reputation.

Highlights

• The evidence base for the healing power of empathy
• How empathic communication can trigger across-the-board improvement in patient and family engagement, coworker relationships, provider satisfaction, patient outcomes and patient survey scores
• The specific, teachable skills that communicate empathy
• Effective strategies that engage employees and physicians in strengthening empathic communication

The webinar is hosted by Wendy Leebov Ed.D who is an Author, Thought Leader and Expert on Improving the Patient Experience