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New technologies in a contact-center: effective speech and acute hearing
This Webinar is over| Date | Nov 16, 2015 |
| Time | 03:00 PM EDT |
| Cost | Free |
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Online
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We invite you to join our free webinar:
New technologies in a contact-center: effective speech and acute hearing for increase of productivity and efficiency of agents’ work.
Effective speech and acute hearing of a contact-center agent undoubtedly have an impact on results of productivity and efficiency of agents’ work.
Learn how innovative technologies of audio signal processing allow to make changes in characteristics of an agent’s voice for improvement of his/her perception by a customer, to increase a customer’s speech intelligibility, to improve the quality of audio signal coming from an agent, to protect hearing health of an agent, to provide a specialist withpsychological comfort .
KEY TOPICS OF WEBINAR:
1. Problems of contact-center agents’ work
• Increase of agents’ speech efficiency by using new technologies. Demonstration
• Improvement of hearing perception and increase of the work comfort due to increase of the intelligibility of audio signal and its adjustment according to ica
2. Additional opportunities:
• Improvement of agents’ working efficiency thanks to reduction of emotional component in customers’ speech.
• Control of an agent’s voice speed. Demonstration
New technologies in a contact-center: effective speech and acute hearing for increase of productivity and efficiency of agents’ work.
Effective speech and acute hearing of a contact-center agent undoubtedly have an impact on results of productivity and efficiency of agents’ work.
Learn how innovative technologies of audio signal processing allow to make changes in characteristics of an agent’s voice for improvement of his/her perception by a customer, to increase a customer’s speech intelligibility, to improve the quality of audio signal coming from an agent, to protect hearing health of an agent, to provide a specialist withpsychological comfort .
KEY TOPICS OF WEBINAR:
1. Problems of contact-center agents’ work
• Increase of agents’ speech efficiency by using new technologies. Demonstration
• Improvement of hearing perception and increase of the work comfort due to increase of the intelligibility of audio signal and its adjustment according to ica
2. Additional opportunities:
• Improvement of agents’ working efficiency thanks to reduction of emotional component in customers’ speech.
• Control of an agent’s voice speed. Demonstration
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