Is Poor Information Structure Slowing Down Your Call Center?

MessageThis Webinar is over
Date Nov 25, 2015
Time 2.30 to 3.30pm IST
Cost Free
Online
It’s not easy to run a call center. Lengthy call cycles, customer complaints, high CSR turnover and poor ROI on technologies all drive up costs—and drive managers crazy. These problems are symptoms of poorly written and poorly maintained call center documentation.

Are your call center’s costs rising while customer satisfaction plummets?

Join us for this information-packed webinar where we’ll share a proven approach to improving your documentation. We’ll show you how you can
  • reduce search time, shortening call length and time to resolution
  • ensure that information given to customers is always up-to-date and accurate
  • shorten CSR onboarding and training cycles and boost morale, and
  • increase efficient usage and ROI of technologies.

 


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