Best Practices in Measuring Customer Service Following a Service Interaction

MessageThis Webinar is over
Date Feb 20, 2014
Time 1:00 pm ET
Cost Free
Online
Best Practices in Measuring Customer Service Following a Service Interaction
Feb 20, 2014 / 1pm ET

Join us for a free 30 minute online webinar and hear the latest insights and findings related to measuring and managing post-service experiences of customers. In this session you’ll learn:

How to design an ongoing performance measurement system
How to measure first contact resolution
How to measure the process and people factors
How to use action alerts to address quick fix areas
How to deploy interactive tools to manage performance details
Tips and best practices in customer experience measurement
And more…

This webinar will be hosted by George Taylor, President of Beyond Feedback. Beyond Feedback is a leader in the field of customer experience measurement and management and has successfully helped companies of all sizes. Prior to founding the company in 2011, George held leadership positions in several Fortune 500 companies:
Vice President of Sales and Service Execution with USAA, a consistent leader in customer service performance.
Vice President of Customer Excellence for Cardinal Health, that was recognized as a leader in voice-of-the-customer.

 


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