Attend Free Six Sigma (SSGB) Webinar "The Green Belt has primary task: To help successfully deploy Six Sigma techniques and to lead small-scale improvement projects within their respective areas"

MessageThis Webinar is over
Date Feb 25, 2014
Time 3:00 PM CST
Cost Free
Online
Attend an Interactive Free Six Sigma Green Belt Webinar Session on

"The Green Belt has primary task: To help successfully deploy Six Sigma techniques and to lead small-scale improvement projects within their respective areas"

Feb 25th, 2014  3:00 PM CST

Click Here to Register Free Webinar

Six Sigma is a measure of quality that strives for near perfection. The statistical meaning of Six Sigma is having six standard deviations between the mean and the nearest specification limit. A Six Sigma process is performing at a level that is virtually defect-free with only 3.4 defects in a million opportunities. (A defect is defined as anything outside of customer specifications. An opportunity is a chance for a defect to occur).
Six Sigma as a Methodology
Six Sigma is a disciplined and data-driven methodology to improve, design and manage processes, focusing on improving business performance and meeting customer requirements.
Six Sigma as a Management System
Six Sigma is a performance system for executing business strategy. It aligns improvement efforts to business strategy and leverages on meaningful metrics to monitor success.
 Why Implement Six Sigma in Your Organization?
Benefits on Applications Development
  • Reduction in schedule slippages
  • Reducing application rework, thus reducing SDLC
  • Reducing invoicing errors
  • Reducing Customer complaints
  • Reducing Complaint resolution time, on complaints raised by customer
  • Control IT Spending
Benefits on Customer Service
  • Reduction in call transfers
  • Improvement in First Time Resolution rate
  • Reduction in support cost per call
  • Reduction in response time
 Benefits on Indirect Departments
  • Reducing number of quality errors
  • Improving Agent Utilization
  • Improving Seat Utilization
  • Reducing Absenteeism Rate
  • Reducing Re-work for calls/jobs
  • Improvement in Attrition rate by reduction
  • Improvement in training process, reducing the learning curve
Organizational Benefits to Six Sigma
  1. Increase in efficiency
  2. Exceeding KPIs 
  3. Improving on improvement.
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