Tips and Tools To Better Engage Your Customers in 2020

MessageThis Webinar is over
Date Feb 5, 2020
Time 10:00 a.m. PST or 1:00 p.m. EST
Cost Free
Online
It’s February, and that New Year’s glow is starting to fade for a lot of customer service organizations. And yet, Q1 is a crucial time. With new customers to onboard, new team members to train, and new products to support — the opportunities for customer success and business growth are enormous.
In this webinar, Acquire’s Director of Customer Success Melissa McMillan walks you through tips, tools, and techniques to help you cope with change and keep your customer success momentum going throughout the year.
You’ll learn:
  • Top customer engagement trends and stats to help you make better
    strategic decisions
  • Common Q1 customer service challenges and how to overcome them
  • Do’s and don’ts for employee training and customer education
  • Tools that will help you energize your customer service team
  • Concrete ways to create seamless customer experiences
Featured Presenter

Melissa McMillan (Director of Customer Success)

Melissa McMillan specializes in building startup customer success teams into high-functioning, efficient organizations. An experienced workflow and process streamlining expert, Melissa is passionate about tech and the arts of simplifying and improving all things customer service.

 


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