Is “Digital Self-service Enablement” the best approach for BFS industry post COVID 19?

Date May 7, 2020
Time 4:30 PM IST
Cost Free
Online
Has the COVID-19 related disruption created a new “Digital Centric Normal” for banks & their Customers?

The world will not be the same after COVID-19. Banking industry like others are dealing with unprecedented challenges, some of them more successfully than others. The closure of physical branches, remote working of staff, overworked Customer Helpdesks, and broken processes in back-office are some of the challenges banks are grappling with. While several Banks are putting in timely interventions, the unsure are weathering the storm which might prove very costly. Whichever might be the case, this pandemic is bound to create a new "Normal for Banking – Digital Centric". From Conversational Banking, Assisted Digital Channels, BOT Enabled back-offices – will the Banks and Customers get used to this new Normal?

In this chat our panelists will talk about: 
• Impact of COVID-19 on Bank’s and their customers
• Tactical interventions Banks are putting in place.
• Interventions which are here to stay beyond COVID-19 – creating a new Digital Centric Normal. Join us for an interesting Fire-Side chat session between Karthik Sivaprakasam from i-exceed technologies and Ranjith Ranadheeran from ITC Infotech on May 7, 2020, to know more and discuss on these aspects.

REGISTER HERE

 


comments powered by Disqus
Create your own event
Turn your passion into a business.
Join our mailing list