Customer Interaction Analytics is the "New Black"

MessageThis Webinar is over
Date Nov 5, 2014
Time 11:00 AM - 12:00 AM EST
Cost Free
Trying too hard to improve customer experience?
Don't stress so much & try customer interaction analytics.
Please join Aparajita Gupta, Vice President of Customer Insights, Firstsource and  Daniel Ziv, Vice President, Voice of Customer Analytics at Verint for an in-depth conversation, during which the following topics will be covered:
  • Global trends in customer interaction analytics
  • Role of speech and text analytics in emotional detection and customer journey
  • Approaches for deriving actionable insights from customer interactions
  • Industry use cases of customer interaction analytics for defining e-strategy, reducing customer effort and cost to serve



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