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Customer Interaction Analytics is the "New Black"
This Webinar is over| Date | Nov 5, 2014 |
| Time | 02:00 PM EDT |
| Cost | Free |
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Online
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Trying too hard to improve customer experience?
Don't stress so much & try customer interaction analytics.
Please join Aparajita Gupta, Vice President of Customer Insights, Firstsource and Daniel Ziv, Vice President, Voice of Customer Analytics at Verint for an in-depth conversation, during which the following topics will be covered:
Don't stress so much & try customer interaction analytics.
Please join Aparajita Gupta, Vice President of Customer Insights, Firstsource and Daniel Ziv, Vice President, Voice of Customer Analytics at Verint for an in-depth conversation, during which the following topics will be covered:
- Global trends in customer interaction analytics
- Role of speech and text analytics in emotional detection and customer journey
- Approaches for deriving actionable insights from customer interactions
- Industry use cases of customer interaction analytics for defining e-strategy, reducing customer effort and cost to serve
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Turn your passion into a business.
Turn your passion into a business.