Strategies and Steps to Manage Difficult People

MessageThis Webinar is over
Date Dec 11, 2017
Time 01:00 pm ET
Cost $159.00
Online
OVERVIEW
Difficult people are everywhere 
  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact 
  • Frustrate and demoralize Loss of productivity and absenteeism
  • Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREAS COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common Mistakes people make with difficult bosses
  • Ways to be Manage the difficult boss
WHO WILL BENEFIT
  • Leaders,
  • managers, 
  • individual contributors, 
  • high potentials, 
  • baby boomers
  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manager
LEARNING OBJECTIVES
  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people
 
For more detail please click on this below link:
https://goo.gl/EnBhpV
 
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Tel: +1-720-996-1616
Fax: +1-888-909-1882

 


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