Lean Improvements for Patient Safety

Date	Oct 17, 2018
Time	03:00 PM EDT
Cost	$173.00
Online

Organizations that are truly focused on service excellence realize the necessary connection to system-wide process improvement. And, healthcare employees who understand how their job links to patients in some way are more likely to know the importance of service excellence. The speaker gives examples of how to heighten awareness that service excellence and patient safety are everyone’s roles necessitating a commitment to do things right the first time, eliminating defects. Participants learn practical steps to building collaborative work teams; and how leaders can role model desired behaviors to develop the workforce to seek out assistance for continuous improvement.

Areas Covered in the Session :

• Learn how to give employees an understanding of the positive effect they can have with patient safety
• Gain insight into building patient safety accountability at every level of the organization
• Enhance understanding of soft skill training needs for relationship building

Who Should Attend:

• Healthcare senior leaders, managers and supervisors
• Patient Safety Officers
• Process Improvement and Quality leaders
• Human Resource Leaders
• Organizational Development Leaders