Fewer emails, faster resolution: How Session Replays can redefine your Customer Support

MessageThis Webinar is over
Date Oct 17, 2018
Time 9.30 a.m IST, 10 a.m BST, 10.30 a.m PST
Cost Free
Online
I’m Sheen, Customer Engagement Lead at Freshworks. Every organization strives to create the best support experience for their customers but only a few succeed at it. While your support team may be toiling to resolve tickets, a little more context can help them understand customers’ issues as soon as they come in.

We've introduced ‘Session Replay’ in Freshdesk to help agents identify where exactly the customer needs help. Agents will never have to ask a repetitive set of questions or for screenshots of the issue, anymore. Join us and we’ll help you gain deeper insight into flaws that might be impacting your existing customer journey.

What you’ll learn in this webinar:
  • Can your support get better?
  • Introduction to Session Replays
  • How does this integration with Freshmarketer work?
  • Session Replay - Demo
  • Why should every support team use Session Replay?

Here are the details:
Date: Wednesday, October 17, 2018
Time: 9.30 a.m. IST, 10 a.m. BST, 10.30 a.m PST

 


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