Experience Over Everything: Why Messaging is the Future of Guest Engagement

MessageThis Webinar is over
Date Dec 6, 2018
Time 01:00 PM EDT
Cost Free
In this webinar, you will hear the stories from Chris Nelbach, Director of Revenue Strategies at La Cantera Resort, and Tiaan Homann, Director of Rooms at Texas A&M Hotel & Conference Center as they take you through their journey of identifying guest experience challenges and how messaging helped provide faster service and more personalized experiences for their guests. 
  • Common challenges in guest experience 
  • Ways messaging drives personalized real-time engagement 
  • How messaging improves operational efficiency and reduced errors 
  • Reactive vs. proactive guest engagement
  • How will guest messaging evolve in 2019 and beyond



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