Experience Over Everything: Why Messaging is the Future of Guest Engagement

MessageThis Webinar is over
Date Dec 6, 2018
Time 10 am PST
Cost Free
In this webinar, you will hear the stories from Chris Nelbach, Director of Revenue Strategies at La Cantera Resort, and Tiaan Homann, Director of Rooms at Texas A&M Hotel & Conference Center as they take you through their journey of identifying guest experience challenges and how messaging helped provide faster service and more personalized experiences for their guests. 
  • Common challenges in guest experience 
  • Ways messaging drives personalized real-time engagement 
  • How messaging improves operational efficiency and reduced errors 
  • Reactive vs. proactive guest engagement
  • How will guest messaging evolve in 2019 and beyond



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