Intelligence Satisfaction Score Webinar - Measuring the true effectiveness of virtual assistants by Opus Research & Haptik
This Webinar is over| Date | Mar 19, 2020 |
| Time | 1 PM ET | 10 AM PT |
| Cost | Free |
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Online
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The implementation of chatbots and virtual assistants has created profound changes around the metrics for measuring customer care.
While core metrics have proven useful both to justify procurement and implementation of intelligent virtual assistants (IVA), an upcoming Opus Research webcast (Thursday, March 19th) features insights from a new groundbreaking report from Haptik (“Intelligence Satisfaction Score”) that delves into the emerging frameworks to measure the effectiveness of intelligent virtual assistants.
While core metrics have proven useful both to justify procurement and implementation of intelligent virtual assistants (IVA), an upcoming Opus Research webcast (Thursday, March 19th) features insights from a new groundbreaking report from Haptik (“Intelligence Satisfaction Score”) that delves into the emerging frameworks to measure the effectiveness of intelligent virtual assistants.
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